As rising healthcare costs push more Americans into high deductible plans, patient access professionals are tasked with navigating these patients through an unfamiliar landscape: the actual cost of healthcare service delivery. Patients need insight into which services are crucial for care, where to obtain them, what’s covered in their plans and what’s not. And they need this information now.
Many old ways of gathering these answers for patients are just that – outdated approaches that are quickly becoming obsolete in the face of new patient needs. As it happens, the market is responding with automated and online tools that practices can leverage in every area of patient access, from verifying insurance coverage upfront to enabling online bill pay.