Orlando Heart & Vascular Institute Case Study

Many practices know the stressors that come with billing. There are several options for practices to consider when it comes to the top option for them. Is it best to hire an in-house biller, hire a consultant, or a full outside service? When making these decisions, it’s helpful to hear about other practice’s journeys and successes to learn more about how they got out of a situation similar to your practice.

Orlando Heart & Vascular Institute had an in-house billing system with an outside management company to oversee that team. The management company managed how things were billed, when claims would go out, and the appeals process for denials. However, the practice found that invoices weren’t being sent out in a timely manner. Orlando Heart found that there were invoices that couldn’t go out due to the constraints of filing them in a timely manner. Paired with incorrect diagnosis codes and the fact that invoices weren’t being scrubbed prior to going out all made for an inefficient billing system for the practice.

Before long, their old AR bucket reached $1.7 million dollars. With invoices that needed to be sent out in the 80th day of their 90 day window, and the process not being tracked properly, Orlando Heart knew they needed a new system for their billing in order to be successful. ARIA RCM was among their first options considered thanks to a prior partnership with CGM eMDs for their EHR. They ultimately decided extending their partnership to include RCM services was the best option for their practice.

With ARIA RCM’s experienced team, Orlando Heart & Vascular Institute went from having claims take around 3 months to be resolved to within weeks and their old AR bucket of $1.7 million was reduced by $1.25 million within the first 3 months of their partnership. Learn more about how this small, independent practice has been able to increase revenue and decrease claim denials with ARIA RCM in eMDs’ newest video case study.

To learn more about how your practice can set yourselves up for success the way Orlando Heart & Vascular Institute has, click here.