You are trying to connect to an eMDs web service with an unsupported level of encryption protocol. To connect, you will need to update to a supported browser. Refer to the list of supported browsers below. If additional assistance is needed, contact eMDs Customer Support.
Transport Layer Security (TLS) is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third-party may eavesdrop or tamper with any message.
Here is a list, based on Microsoft Operating System, of the browsers to have in place for each.
Windows 7: **Note** Windows 7 is already end-of-life; however, Microsoft extended support doesn’t end until Jan 14, 2020. Depending on your eMDs’ Solution(s), Windows 7 will not be supported prior to or on this deadline to match Microsoft’s end-of-life support.
- Chrome version 69
- Firefox version 31.3.0 ESR
- Firefox version 47
- Firefox version 62
- Chrome version 70 or later
- Edge 15
- Firefox of any version (with updating enabled)
- Internet Explorer 11 **IE11 on Windows 10, technically, works – however it is never recommended. Even Microsoft cautions against using IE of any version, and eMDs cautions against it as well. It is highly recommended to use a different browser.
iOS9, 10, X
- Safari version 9 or later
- Any version of Chrome with updating enabled
- Any version of Firefox with updating enabled
- Apple ATS 9 (on iOS 9)
Android 4.4.2, 5.0.0, 6.0, 7.0 (or later)
- Native support with built in browser, or any version of Chrome or Firefox.
IMPORTANT NOTE: The list above does not include some of the oldest operating systems still in use. Windows XP and Windows 2003, for instance, are not on this list. The reason for that is that these operating systems have gone end-of-life. Microsoft no longer supports them, there are no security patches available for them, and while you can install different browsers to support only these ciphers, the browser is not the only issue. The operating system libraries don’t support the SHA2 certificate requirements native to modern software. eMDs, by policy, cannot and does not support operating systems not on this list.